9bit Privacy Policy — Your Data, Our Responsibility

9bit is a trusted online betting and gaming platform that places the highest importance on user privacy. This Privacy Policy ("Policy") explains how 9bit collects, stores, and uses your personal information.

This privacy policy has been written in plain English with our Bangladeshi users in mind, so every member can fully understand what happens with their data. We believe data protection is more than a legal obligation — it is the foundation of trust between us and you.

This policy applies to the 9bit website (9bit.ws), mobile applications and all related services.

9bit collects several types of information. A detailed breakdown is provided below:

9bit collects information in the following ways:

• Directly from you: Information you provide directly during registration, KYC verification, deposits, or when contacting support.
• Automatically: Certain information is collected automatically when you use 9bit, through cookies, log files, and other tracking technologies.
• From third parties: Limited information may be received from payment providers, identity verification agencies, or affiliate partners.

Data collected automatically includes your IP address, device type, operating system, browser type, pages visited, and time spent on the platform. This information is used primarily to maintain security and improve service quality.

9bit uses the data it collects solely for the following purposes:

• Account Management: To create, verify, and manage your account.
• Payment Processing: To ensure deposits and withdrawals are processed securely.
• Security & Fraud Prevention: To prevent unauthorized access and fraud.
• Legal Compliance: To comply with applicable laws and regulatory requirements.
• Customer Support: To address your complaints and questions.
• Service Improvement: To improve your overall experience on the platform.
• Relevant communications: To send you bonuses, promotions, and important updates (you may opt out at any time).
• Responsible Gaming: To detect suspicious betting behavior and provide appropriate support.

9bit does not share your personal information with third parties. However, limited sharing may occur in the following circumstances:

• Payment Provider: Necessary information is shared with payment partners such as Mobile Pay, Nagad, Rocket, or your bank to process transactions.
• Identity Verification Provider: As part of the KYC process, your information may be shared with licensed verification providers.
• Legal Authorities: We may be required to share data in response to a court order or a lawful request from a government authority.
• Technology Partners: Server hosting and analytics providers have limited access to your data and are bound by strict confidentiality agreements.

Even in the cases above, we ensure that third parties receive only the minimum data necessary for their specific purpose and that they maintain appropriate security standards.

9bit uses cookies on its website. Cookies are small text files stored in your browser. We use the following types of cookies:

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain features of the site.

9bit does not retain your data longer than necessary. The retention periods for different data types are outlined below:

• Account Information: For as long as your account is active, and up to 5 years after closure.
• Transaction records: A minimum of 5 years as required by law.
• KYC Documents: Up to 5 years after account closure.
• Communication history: 2 years after last contact.
• Technical Logs: Typically up to 90 days.

Once the retention period ends, data is securely deleted or fully anonymized. If data needs to be kept longer for legal reasons, you will be notified.

Under 9bit's privacy policy, you have the following rights:

To exercise any of these rights, support@9bit.ws Email us at the address provided. We will respond within 30 days of receiving your request.

9bit is strictly for users aged 18 and above. We do not knowingly collect personal data from minors.

Age verification is mandatory during the registration process. Should any minor's data enter our system for any reason, it will be deleted as soon as we become aware and the associated account will be closed immediately.

9bit uses industry-standard security measures to protect your information. Our key security layers include:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): Two-factor verification for login and important transactions.
• Regular Security Audits: Regular security audits conducted by independent external experts.
• Access Control: Staff access to data is restricted to the minimum required.
• Data Backup: Regular encrypted backups stored in a secure location.
• Incident Response: In the event of a security breach, affected users will be notified within 72 hours.

Despite these safeguards, no online platform can guarantee 100% security. That is why it is important to take your own precautions — use a strong password and never share your login credentials with anyone.

9bit may update this Privacy Policy as needed. For any significant changes:

• Advance notice will be sent to your registered email address.
• A notice will be posted on the website.
• The "Last Updated" date at the top of the page will be revised.

Continuing to use the platform after receiving notice of changes means you accept the updated policy. If you do not agree with the changes, please withdraw your balance and contact us before closing your account.

Contact us for any privacy-related questions, complaints, or requests:

We are committed to responding in writing within 30 days of receiving a privacy complaint. If you are not satisfied with our response, you have the right to escalate the matter to the relevant regulatory authority.